Returns & Exchanges
At Sweet Memories, we take pride in the quality of our artisanal treats and want you to be completely satisfied with every bite. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our freshness standards.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the packaging and the product to help our quality control team verify the damage or defect.
Review Process
Our team will review your request within 24 hours to determine if a replacement or a full refund is appropriate for your situation.
Resolution
Once approved, a fresh replacement will be shipped immediately, or a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing